Report a Water Utility Emergency

Call in an Emergency

  • To report an emergency during normal business hours (Monday through Friday, 8 a.m. to 5 p.m.), call 817-276-4200.
  • To report an emergency occurring outside of normal business hours, call 817-473-8411.

Types of Water or Sewer Emergencies

Water and sewer emergencies are defined as:

  • Fire hydrant leak
  • Leak at the meter
  • No water service
  • Overflowing manhole
  • Sewer backup
  • Water line break

Water Reinstatment (Water Service That Has Been Terminated Due to Non-Payment)

To request water service reinstatement, call 817-473-4213. For more information regarding service reinstatement, visit the Water Reinstatement Procedures page.